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American Banker

How banks can lead positive change

The banking industry – and community banks in particular – can play a leading role in bringing about sustainable change that allows everyone to be part of economic equality and closes the racial wealth gap. Malia Lazu, Chief Experience and Culture Officer at Berkshire Bank, a true 21st century community bank, is committed to serving all members of its diverse communities with socially responsible banking. Through personal stories and case studies, Lazu will share how her keen understanding of structural inequity and truth-telling insights about race, class, generation and gender has literally transformed how organizations, and the people who lead them, do their work in the world.